Payment Support

Find answers to your payment-related questions

8 articles in this collection
Written by Peter Murphy

What is your refund policy?

Understanding our limitations as developers is important when considering your refund options

Written by Peter Murphy
Updated over a week ago

Where do I find my receipt for premium access?

Need a receipt for corporate reimbursement or your own records? This article will help you locate it

Written by Peter Murphy
Updated over a week ago

Why am I seeing Pending charges?

Pending charges don't always mean you've successfully completed a purchase. This article explains why that is

Written by Peter Murphy
Updated over a week ago

Why was I charged twice for premium access?

What to do if you believe you've been incorrectly billed for premium access

Written by Peter Murphy
Updated over a week ago

How much does this cost?

Where to find pricing information on any of our study products

Written by Peter Murphy
Updated over a week ago

Having trouble purchasing the premium upgrade?

What to do if you're having trouble upgrading to a premium plan

Written by Peter Murphy
Updated over a week ago

Why am I getting an "In-app purchases not allowed" error?

Understanding and resolving this App Store error message

Written by Peter Murphy
Updated over a week ago

Why is the app asking me to pay again?

What to do when the app is asking you upgrade again

Written by Peter Murphy
Updated over a week ago