⚠️ Pocket Prep subscription is available on App Store, Google Play, and Pocket Prep Website. The refund options are different depending on which one of these platforms you used to pay for your subscription. Pocket Prep reserves the right to deny a refund request for any reason. ⚠️
I subscribed using my iOS or Android device, can I get a refund?
As third-party developers, we have little-to-no control over payments made through the various app marketplaces. Each major app store takes approximately 30% of the in-app sales and handles all financial activity on our behalf. They convert foreign currencies, handle payment disputes, and securely store your payment information.
Think of us as virtual wholesalers. We publish our apps to a digital storefront and you acquire them directly from Apple or Google. Each of these stores have their own refund policies, requiring customers to contact them directly to understand refund options. Therefore, if your subscription was set up through an iOS (App Store/iTunes) or an Android (Google Play/Play Store) app, you will have to contact the appropriate store to see about your refund options.
I subscribed using the Pocket Prep website, can I get a refund?
Pocket Prep Website provides all customers with full control over their subscriptions as well as a few dozens of free questions to try the app before making a decision to subscribe. We understand that there are still completely valid reasons to pursue a refund, such as subscribing to the wrong exam bundle by mistake. If you feel that a refund is necessary, please reach out to our Customer Support Team and we will work with you.