Technical Support
Swiftly troubleshoot and resolve common app issues
10 articles in this collection
Written by Peter Murphy
Written by Peter Murphy
What happens when my remaining questions hit zero?
There's no limit to how much you can use the app. Once you answer all the questions, we explain your options for continued studying.
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
How do I properly reinstall the app?
A step-by-step guide to installing a fresh copy of Pocket Prep
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why can’t I login to my account?
What to do when you're unable to log into your Pocket Prep account
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why isn't the Build Your Own Quiz module working on the web?
What to do when the web app freezes or becomes unresponsive
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Is this compatible with Family Sharing?
Understanding why our apps don't work with Apple's Family Sharing
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why am I seeing repeat questions?
Understanding why repeat questions can appear in practice exams
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Can I switch from Facebook to email login?
Understand why we can't merge or migrate Facebook-based Pocket Prep accounts
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why can't I print or export my practice questions?
Learn why we go to great lengths to protect our study content
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
How do I adjust my font size?
Get help modifying your Android device's font
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why is my QOTD not working?
How to fix any quirks associated with Question of the Day
Written by Peter Murphy
Updated over a week ago
Updated over a week ago