*Please note this article reflects information regarding Pocket Prep’s single-exam applications. If you are having trouble logging into an industry-specific application featuring multiple exams (ex: Fitness Pocket Prep), consider resetting your password and double checking you’re logging in with the correct email address.* 

Your Pocket Prep account is your gateway to affordable and convenient exam prep. If you're having trouble logging into your account, consider the following:

Did I even create a Pocket Prep account?

We don't force our customers to register accounts. Even after buying a premium upgrade, you have the option to remain anonymous in our system. If you don't specifically recall creating a Pocket Prep account, there's a good chance you never did.

Related: The app is asking me to pay again but I already paid once!

Did I sign up with Facebook or Twitter?

It's not always easy to remember login credentials so creating a Pocket Prep account through social media is always a solid choice. The app will not allow you to reset your password or log in by manually entering your email address if you signed up through social media; you must use the specific Facebook or Twitter login buttons to gain access to your account.

Pro tip: if you're having trouble logging into Facebook, try deleting us from your connected app settings in Facebook.

I can't remember my password.

If you signed up by using an email address (and not Facebook or Twitter) and you can't remember your password, use the Forgot Password? field to send an email to the address we have on record. Be sure to check your junk or spam folder if you don’t receive it after a few minutes.

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