# Pocket Prep Help Center

> Help center for Pocket Prep

## General Questions

- [Can I pass my exam by just using Pocket Prep?](https://help.pocketprep.com/en/articles/3697166-can-i-pass-my-exam-by-just-using-pocket-prep.md): Should you only rely on Pocket Prep to pass your exam?
- [What do I get with Premium Access?](https://help.pocketprep.com/en/articles/3697228-what-do-i-get-with-premium-access.md): What’s the difference between Free and Premium access?
- [Will I see these questions on the real exam?](https://help.pocketprep.com/en/articles/3697238-will-i-see-these-questions-on-the-real-exam.md): Learn why our questions are different from the ones you’ll see on an official exam.
- [Where do our exam prep questions come from?](https://help.pocketprep.com/en/articles/3697276-where-do-our-exam-prep-questions-come-from.md): Learn how we build our exam prep questions.
- [What is the Pass Guarantee?](https://help.pocketprep.com/en/articles/3697209-what-is-the-pass-guarantee.md): Prep with confidence. If you study with Pocket Prep and don’t pass, we’ve got your back.
- [How do I add my exam date to my Pocket Prep account?](https://help.pocketprep.com/en/articles/8971602-how-do-i-add-my-exam-date-to-my-pocket-prep-account.md): Add your exam date to your Pocket Prep account.
- [How do I switch from one exam to another?](https://help.pocketprep.com/en/articles/8971664-how-do-i-switch-from-one-exam-to-another.md): Study for multiple exams within your Pocket Prep account.
- [How do I reset my study progress?](https://help.pocketprep.com/en/articles/8971856-how-do-i-reset-my-study-progress.md): Start fresh by resetting your study progress.
- [How do you calculate the Community Average?](https://help.pocketprep.com/en/articles/9189699-how-do-you-calculate-the-community-average.md): Community Averages show your progress in relation to other Pocket Prep users'.
- [How do you define a "missed" question?](https://help.pocketprep.com/en/articles/9274176-how-do-you-define-a-missed-question.md): We’ve recently updated how we calculate your “missed” questions.
- [How does Pocket Prep utilize learning science?](https://help.pocketprep.com/en/articles/10002893-how-does-pocket-prep-utilize-learning-science.md): We've leveraged the latest in learning science to support good study habits, resulting in learning that goes beyond memorization.
- [How do I switch exam versions?](https://help.pocketprep.com/en/articles/10536957-how-do-i-switch-exam-versions.md): Make sure you are studying the most up-to-date exam content.
- [Suggested Test Taking Strategies](https://help.pocketprep.com/en/articles/10985236-suggested-test-taking-strategies.md): Here are some test taking strategies to help you in preparing for your exam.
- [Introducing: Assignments \(for students using Pocket Prep with their school\)](https://help.pocketprep.com/en/articles/11408364-introducing-assignments-for-students-using-pocket-prep-with-their-school.md)
- [How do I review previous quizzes?](https://help.pocketprep.com/en/articles/12870617-how-do-i-review-previous-quizzes.md): Discover how to access your previous quizzes in Pocket Prep to review questions, strengthen weak areas, and boost your confidence.
- [What is a Pocket Prep bundle?](https://help.pocketprep.com/en/articles/12870565-what-is-a-pocket-prep-bundle.md): Learn more about how Pocket Prep works.
- [Why don't you have prep for my exam?](https://help.pocketprep.com/en/articles/12870595-why-don-t-you-have-prep-for-my-exam.md): Learn what to do if we do not have prep for your exam.
- [Quiz Modes Explained: How to Study with Pocket Prep](https://help.pocketprep.com/en/articles/14548723-quiz-modes-explained-how-to-study-with-pocket-prep.md): Not sure where to start? This guide covers proven study strategies and walks through every quiz mode in Pocket Prep — so you can build a plan that works for you.
- [Do you have a referral program?](https://help.pocketprep.com/en/articles/15465205-do-you-have-a-referral-program.md): Earn rewards by sharing Pocket Prep!

## Subscription Questions

- [Managing Your Pocket Prep Subscription](https://help.pocketprep.com/en/articles/3697799-managing-your-pocket-prep-subscription.md): Learn how to start, change, or cancel your subscription across the App Store, Google Play, and our Web App.
- [How do I cancel or unsubscribe from Pocket Prep?](https://help.pocketprep.com/en/articles/3697654-how-do-i-cancel-or-unsubscribe-from-pocket-prep.md): Learn how to manage or cancel your subscription.
- [How do I activate a Pocket Prep License sent by my Instructor?](https://help.pocketprep.com/en/articles/11649460-how-do-i-activate-a-pocket-prep-license-sent-by-my-instructor.md): Easily activate your school- or program-issued Pocket Prep license for new or existing accounts.

## Technical Support

- [Does my web browser support Pocket Prep's web app?](https://help.pocketprep.com/en/articles/5734114-does-my-web-browser-support-pocket-prep-s-web-app.md): Technology moves fast, and things can break if they're not maintained. Here's how to make sure your web browser is up to date!
- [Why can’t I log in to my account?](https://help.pocketprep.com/en/articles/3698047-why-can-t-i-log-in-to-my-account.md): What to do when you’re unable to access your Pocket Prep account.

## Payment Support

- [What is your refund policy?](https://help.pocketprep.com/en/articles/3698183-what-is-your-refund-policy.md)

## Product Updates

- [Settings Update](https://help.pocketprep.com/en/articles/7470862-settings-update.md)
- [Level Up](https://help.pocketprep.com/en/articles/9339170-level-up.md): A quiz-based game where answering questions correctly unlocks harder levels.
- [AI-Powered Tutor](https://help.pocketprep.com/en/articles/14604210-ai-powered-tutor.md): An AI-powered chatbot that can actually help you learn.