Pocket Prep is what's known as a third-party developer. This means we do not have access to your personal or payment information when buying through any of the major app stores. While making things more convenient, it does prohibit us from helping with payment-related issues.
Payment help for iPhone and iPad users
Since all iOS-based payments are made through Apple's system, they are the best resource to help you sort out any errors you may be experiencing when upgrading the app to premium. Check out this iTunes support article which suggests fixes for common payment issues and errors.
You can also reach out to an iTunes support representative for more personalized assistance (see the Billing & Subscriptions section).
Payment help for Android users
Google processes all payments and handles all financial activity on our behalf, much like Apple does for our iOS users. Since Google is the only one who can help with your actual Google Play account, they are the best choice for payment support. Check out this Google support article which suggests fixes for common payment issues and errors. You can also reach out to a Google Play support representative for more personalized assistance.
Payment help for Web-based users
Stripe is our payment processor of choice. If your payment information isn't correct or your credit card has been declined, the app will let you know what needs to be fixed. Try using a different credit card to make the purchase. If you continue to have issues making a purchase, contact our support team and we'll work with you to understand what may be causing the problem.