Sometimes, apps just stop working correctly. There are hundreds, if not thousands, of variables in play behind the scenes, and all it takes is one of them malfunctioning to create what we commonly refer to as bugs or glitches. Fortunately, a tried-and-true remedy is as easy as deleting the app and reinstalling a clean copy from the store.

If you're experiencing any of the following issues, we recommend reinstalling the app using the directions provided further down:

  • Sluggish speed, app taking a while to build exams

  • QOTD misfiring or showing the same question each day

  • Seeing the same exact question back to back in an exam

  • Payment went through but app didn't unlock on Android

  • Getting "Unable to create exam" error on Android

How to reinstall the app on iOS

  1. Tap and hold the Pocket Prep app icon from the Home screen

  2. Tap the X that appears once the app icon starts jiggling

  3. Uninstall the app and press the Home button when done

  4. Restart your device

  5. Return to the App Store app and download the app again

  6. Wait for the app to download, then open it from the Home screen

How to reinstall the app on Android

  1. Follow the steps found here to clear the app's local data

  2. Delete the app and reinstall a fresh copy from the Play Store or Amazon AppStore

If the problem persists after reinstalling, don't hesitate to reach out to our support team. It's our job to make sure your study experience isn't compromised by pesky bugs!

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