Technical Support

Swiftly troubleshoot and resolve common app issues

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10 articles in this collection
Written by Peter Murphy

What happens when my remaining questions hit zero?

There's no limit to how much you can use the app. This article provides some insight into your Dashboard progress
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Written by Peter Murphy
Updated over a week ago

Why am I getting an "Unable to create exam" error?

How to address this Android-specific error message so you can get back to studying
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Written by Peter Murphy
Updated over a week ago

How can I use the app offline?

Does the app require Internet connection to function? Find out which features will require Internet connection here
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Written by Peter Murphy
Updated over a week ago

How do I properly reinstall the app?

A step-by-step guide to installing a fresh copy of Pocket Prep
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Written by Peter Murphy
Updated over a week ago

Why isn't Exam Builder working on the web?

What to do when the web app hangs or becomes unresponsive
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Written by Peter Murphy
Updated over a week ago

Is this compatible with Family Sharing?

Understanding why our apps don't work with Apple's Family Sharing
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Written by Peter Murphy
Updated over a week ago

Why am I seeing repeat questions?

Understanding why repeat questions can appear in practice exams
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Written by Peter Murphy
Updated over a week ago

Why can't I print or export my practice questions?

Learn why we go to great lengths to protect our study content
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Written by Peter Murphy
Updated over a week ago

How do I adjust my font size?

Get help modifying your Android device's font
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Written by Peter Murphy
Updated over a week ago

Why is my QOTD not working?

How to fix any quirks associated with Question of the Day
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Written by Peter Murphy
Updated over a week ago