Payment Support
Find answers to your payment-related questions
8 articles in this collection
Written by Peter Murphy
Written by Peter Murphy
What is your refund policy?
Understanding our limitations as developers is important when considering your refund options
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Where do I find my receipt for premium access?
Need a receipt for corporate reimbursement or your own records? This article will help you locate it
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why am I seeing Pending charges?
Pending charges don't always mean you've successfully completed a purchase. This article explains why that is
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why was I charged twice for premium access?
What to do if you believe you've been incorrectly billed for premium access
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
How much does this cost?
Where to find pricing information on any of our study products
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Having trouble purchasing the premium upgrade?
What to do if you're having trouble upgrading to a premium plan
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why am I getting an "In-app purchases not allowed" error?
Understanding and resolving this App Store error message
Written by Peter Murphy
Updated over a week ago
Updated over a week ago
Why is the app asking me to pay again?
What to do when the app is asking you upgrade again
Written by Peter Murphy
Updated over a week ago
Updated over a week ago