Technical Support

Swiftly troubleshoot and resolve common app issues

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10 articles in this collection
Written by Peter Murphy

What happens when my remaining questions hit zero?

There's no limit to how much you can use the app. Once you answer all the questions, we explain your options for continued studying.
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Written by Peter Murphy
Updated over a week ago

How do I properly reinstall the app?

A step-by-step guide on how to reinstall a Pocket Prep app
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Written by Peter Murphy
Updated over a week ago

Why can’t I login to my account?

What to do when you're unable to log into your Pocket Prep account
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Written by Peter Murphy
Updated over a week ago

Why isn't the Build Your Own Quiz module working on the web?

What to do when the web app freezes or becomes unresponsive
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Written by Peter Murphy
Updated over a week ago

Is this compatible with Family Sharing?

Understanding why our apps don't work with Apple's Family Sharing
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Written by Peter Murphy
Updated over a week ago

Why am I seeing repeat questions?

Understanding why repeat questions can appear in practice exams
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Written by Peter Murphy
Updated over a week ago

Can I switch from Facebook to email login?

Understand why we can't merge or migrate Facebook-based Pocket Prep accounts
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Written by Peter Murphy
Updated over a week ago

Why can't I print or export my practice questions?

Learn why we go to great lengths to protect our study content
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Written by Peter Murphy
Updated over a week ago

How do I adjust my font size?

Get help modifying your Android device's font
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Written by Peter Murphy
Updated over a week ago

Why is my QOTD not working?

How to fix any quirks associated with Question of the Day
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Written by Peter Murphy
Updated over a week ago