We want you to be successful. While our app isn’t intended to be your only source of study material, we want to give you a peace of mind in studying with effective and engaging tools that you can rely on. The Pass Guarantee is available to eligible users who used our app to study, then failed their exam.
Here's what you need to know about our guarantee:
Pass your upcoming exam with Pocket Prep or we will provide you with three additional months of access to Premium Prep for free. Certain conditions apply, as outlined below.
To be eligible for the Pass Guarantee, one must have:
- For Subscription Bundles: Purchased Premium Prep and have had a paying subscription for at least 3 months on or after 02/10/2020
- For Legacy Applications: Purchased Ultimate Access on or after 10/12/2018
- Attempted all available practice questions at least once
- Maintained at least an 80% cumulative average on practice exams
Please note that Pass Guarantee Refunds are available to US-based customers only.
Requesting Additional Access
You can submit a request through our Message Center. Just send us a message explaining your situation, including specific items listed below. Before submitting a request, please consider the following:
- Make sure you are eligible (see Eligibility above)
- Have a copy of your official exam printout showing a failing score
- Provide a copy of your receipt showing the purchase of Premium Prep
- Provide a screenshot of your Dashboard showing all questions attempted
- Provide a screenshot of your Past Exam Metrics to show 80% or greater cumulative average score
All requests must be made within 30 days of the failed exam attempt.
We reserve the right to change the terms of this guarantee at any time.