⚠️ Pocket Prep considers all app sales final and does not grant refunds for any reason, aside from our Pass Guarantee.
Why not offer refunds?
As third-party developers, we have little-to-no control over payments made through the various app marketplaces. Each major app store takes 30% of the app sale and handles all financial activity on our behalf. They convert foreign currencies, handle payment disputes, and securely store your payment information.
Think of us as virtual wholesalers. We publish our apps to a digital storefront and you acquire them directly from Apple, Google, or Amazon. Each of these stores has their own refund policies so you would need to contact them directly to understand your options.
We understand that there are completely valid reasons to pursue a refund, such as purchasing the wrong app by mistake. You can relay your refund justifications to the appropriate store representative. Not sure where to start? A quick Google Search should put you on the right track!